Legal
Service level agreement (SLA)
How we commit to availability, response and support for managed services.
Every Altn Technology managed service, hosting or support contract includes a written service level agreement. Your SLA sets out the services covered, availability targets, response and resolution times by priority, maintenance windows, escalation contacts and service credits where applicable.
Support availability
- Technical support: 24×7, all days, for contracted customers.
- Sales and account management: Monday to Saturday, 10:00–19:00 IST.
How to raise an incident
Call +91 79880 20649, submit a ticket online or log in to the client area. Please include your company name, the affected service and the impact on your business so we can set the right priority.
Your specific SLA
The exact targets that apply to you are stated in your proposal or service agreement. For a copy, email info@altntechnology.com.